General Questions

  • RootBound Apothecary offers all natural, handmade skincare and wellness products made with organic and sustainable ingredients.

  • Yes, we use organic and sustainably sourced ingredients whenever possible.

  • Our products are made with gentle, natural ingredients, but we recommend a patch test before full use if you have sensitive skin.

  • No, our products are 100% cruelty free.

  • We source our ingredients from trusted sources such as Mountain Rose Herbs, local apothecaries, and other reputable sources.

  • Of course! Contact us to discuss personalized product options.

  • Yes! We host DIY body butter or herbal tea blending workshops throughout the year. Check our Events page for upcoming dates or Click Here to host your own!

  • Absolutely! From tea parties to bridal parties, we’d love to host your next event. Contact us for details on private group events.

 Shipping & Orders

  • Orders are processed in the order received and may take up to 14 days for production. Expedited shipping is available on select items.

  • You’ll receive an email with tracking information once your order ships.

  • Because your order is handmade to order, we cannot accept returns or exchanges. For any concerns about your order, please contact us and we’ll do our best to assist you.

  • Should your body butter melt in transit, rest assured it is still usable. Simply allow your butter to sit at room temperature until it solidifies, give it a good stir, and continue use as directed.

  • Yes, we offer a wholesale catalog with elderberry syrup kits, body butters, and more. Contact us for pricing and details

Contact us.

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Customer Service & Wholesale Requests

Kindly allow 48 business hours for a response.